| We accurately assess needs and provide appropriate support | # assessment errors |
| staffing ratio (e.g. # clients per staff) |
| We reach people in a timely way | # delays in support |
| We understand the challenges and needs of the population we serve | Diagram that illustrates the uniqueness/appropriateness of the intervention model |
| We reduce the level of stress for individuals and their families | Anecdotes / quotes from focus groups and studies that highlight areas of achievement |
| We see individuals who stabilize their lives and develop important life and work skills | List of skills and capacities gained |
| % increase in listed skills and capacities |
| Quotes from individuals that highlight achievements |
| We are successful in engaging people in our enterprise/ initiative | # of spots (positions) available |
| # of people served / # participants |
| average length of time involved |
| Demographic information of thos who you engage |
| completion (and placement rate) |
| We connect people to other supports | # of referrals by type of referral |
| % of people that followed up |
| % that found referral useful |
| Individuals in our program/enterprise are actively engaged in it. | % of people that access a support |
| Feedback about engagement in activities, events |
| We are supporting participants in issue areas that are meaningful to them | # of interactions, by topic area |
| Individuals building skills, abilities and competencies | List of skills (and perhaps frequency of attainment) |
| List of qualifications and certifications (and perhaps frequency of attainment) |
| # Individuals who increased their level of engagement and responsibility in the enterprise/ program |
| # of individuals who leave to pursue a new opportunity |
| Individuals are moving beyond 'survival mode' to greater stability and independence? | Use of public and other community supports and services |
| # of people that somebody can rely on for support in times of need |
| Self-efficacy scales (Belief in yourself that you can do something) |
| ID in possession by type of ID |
| Monthly income |
| Examples of life changes |
| Retention rate/ absenteeism rate |
| Sustainable Livelihoods (A framework to understand what ‘assets’ an individual has (not just financial), and how they are developing these ‘assets’ further to escape poverty on a sustainable basis.) |
| Individuals improving their well-being / quality of life? | Share of people who report that they are "satisfied or very satisfied" with their lives |
| Quality of Life Scale (Examples of scales: Multi-purpose: Short Warwick- Edinburgh Mental Well-being Scale; Health focused: SF-36 / SF-12, and WHOQOL-BREF; Social Services: GENCAT Scale) |
| Most Significant Change (An approach to systematically generate and analyse personal accounts of change and deciding which of these accounts is the most significant – and why) |
| A case study that shows a particular situation in depth. This could be a person, a site, or a project. It often uses a combination of quantitative and qualitative data. |
| Social Network Mapping /Personal Network Visualization (This is a graphic representation or visualization of an individual or a family’s linkages to the larger social system including informal supports.) |
